Privacy Policy

Updated on March 23rd, 2024

Alva Solutions (“we,” “our,” or “us”) is committed to protecting Your privacy. This Privacy Policy explains how Your personal information is collected, used, and disclosed by Alva Solutions.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Alva Solutions. By accessing or using our Service, You signify that You have read, understood, and agreed to our collection, storage, use, and disclosure of Your personal information as described in this Privacy Policy and our Terms of Service.

What Information Do We Collect?

We collect information from You when You visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

  • Email Addresses,
  • First name and last name,
  • Billing Address, State, Province, ZIP/Postal code, City,
  • To upgrade to Alva Solutions Plus, Pro, Premium, your credit card number, credit card expiration date, security code, name, country and postal code are required. All payment processing is done through a PCI compliant third party (Stripe, Inc.). When paying by a credit card, the card details do not pass through our servers, they are sent directly to Stripe and are stored securely, as per their Privacy and Security policies.
  • Phone number,
  • Tax ID,
  • Video and Other Data: Using our Services, our users submit or upload video recordings, screenshots, audios, seek user support, or provide other User Data (defined in our Terms of Service) to us. Our use of and processing of User Data is governed by our Terms of Service.
  • Cookies and Usage Data.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as Your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Use of Data

Alva Solutions uses the collected data for various purposes:

  • To provide and maintain our Service;
  • To notify You about changes to our Service;
  • To allow You to participate in interactive features of our Service when You choose to do so;
  • To provide customer support;
  • To gather analysis or valuable information so that we can improve our Service;
  • To monitor the usage of our Service;
  • To detect, prevent, and address technical issues;
  • Transfer of Data.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.

If You are located outside the United States and chooses to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your Consent to Data Processing

By providing Personal Data, You consent to the transfer of Personal Data and its processing as outlined in this Privacy Policy.

Disclosure of Data

Legal Requirements

Alva Solutions may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • To comply with legal obligations;
  • To protect and defend the rights or property of Alva Solutions;
  • To prevent or investigate possible wrongdoing in connection with the Service;
  • To protect the personal safety of users of the Service or the public;
  • To protect against legal liability;
  • Security of data.

The security of Your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

When does Alva Solutions use users' information from third parties?

We receive some information from the third parties when You contact us. For example, when You submit Your email address to us to show interest in becoming an Alva Solutions user, we receive information from a third party that provides automated fraud detection services to Alva Solutions. We also occasionally collect information that is made publicly available on social media websites. You can control how much of Your information social media websites make public by visiting these websites and changing User's privacy settings.

Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest You.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, email management, storage marketing, credit card processing, customer service and fulfilling orders for products and services You may purchase through the website. We will likely share Your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for You.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If Your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether You have visited the website in a shared location, and type of the device used to visit the website. They may aggregate information about our advertising and what You see on the website and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from users?

Alva Solutions will collect personal information that You submit to us.

How Do We Use The Information We Collect?

Any of the information we collect from You may be used in one of the following ways:

  • To personalize Your experience (Your information helps us to better respond to Your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from You)
  • To improve customer service (Your information helps us to more effectively respond to Your customer service requests and support needs)
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

How Do We Use Your Email Address?

By submitting Your email address on this website, You agree to receive emails from us. You can cancel Your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as Users do. By submitting Your email address, You also agree to allow us to use Your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending You information and updates pertaining to Your order. If, however, You have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time You would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Users' Information?

We keep Your information only so long as we need it to provide Alva Solutions to You and fulfill the purposes described in this policy. This is also the case for anyone that we share Your information with and who carries out services on our behalf. When we no longer need to use Your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify You.

ACCOUNT DELETION POLICY:

If You decide to delete Your account with Alva Solutions, the account will remain accessible for a period of 15 days from the date of the deletion request. During this 15-day period, the account will be temporarily deactivated, but all associated data will be retained in our systems.

Should You choose to reinstate Your account within the 15-day grace period, You may do so logging in your account.

Please note that after the 15-day grace period, the account and all associated data will be permanently deleted from our systems. Additionally, the subscription will be canceled at that time. Be aware that there will be no opportunity to renew the subscription once the account is deleted. Recovery of deleted accounts or data will not be possible beyond this point. By agreeing to these Terms of Service, You acknowledge and accept the account deletion policy outlined herein.

Could Users' information be transferred to other countries?

Alva Solutions is incorporated in Latvia. Information collected via our website, through direct interactions with You or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, You voluntarily consents to the trans-border transfer and hosting of such information.

Is the information collected through the Alva Solutions Service secure?

We take precautions to protect the security of Your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use Your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect Your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect Your personal information, You agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Your Consent

We've updated our Privacy Policy to provide You with complete transparency into what is being set when You visit our site and how it's being used. By using our Alva Solutions, registering an account You hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Alva Solutions. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when You use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about You.

Cookies

Alva Solutions uses "Cookies" to identify the areas of our website that You have visited. A Cookie is a small piece of data stored on Your computer or mobile device by Your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or You would be required to enter Your login details every time You visit the website as we would not be able to remember that You had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if You disable Cookies, You may not be able to access functionality on our website correctly or at all.

Blocking and disabling cookies and similar technologies

Wherever You are located You may also set Your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and You may not be able to fully utilize all of its features and services. You should also be aware that You may also lose some saved information (e.g. saved login details, site preferences) if You block cookies on Your browser. Different browsers make different controls available to You. Disabling a cookie or category of cookie does not delete the cookie from Your browser, You will need to do this Your-self from within Your browser, You should visit Your browser's help menu for more information.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify You (for example, through our Service) before we make changes to this Privacy Policy and give You an opportunity to review them before they go into effect. Then, if You continue to use the Service, You will be bound by the updated Privacy Policy. If You do not want to agree to this or any updated Privacy Policy, You can delete Your account.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from You if Users are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why this data is collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have over their personal data. The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our users' data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

  • Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
  • Personal data should only be collected to fulfill a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
  • Personal data should be held no longer than necessary to fulfill its purpose.
  • People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Alva Solutions we strongly believe that Your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

  • Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about You.
  • Right to Equal Service. We will not discriminate against You if You exercise Your privacy rights.
  • Right to Delete. You may submit a verifiable request to close Your account and we will delete Personal Information about You that we have collected.
  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If You make a request, we have one month to respond to You.

If You would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users. For more information about these rights, please contact us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

CalOPPA users have the following rights:

  • Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about You.
  • Right to Equal Service. We will not discriminate against You if You exercise Your privacy rights.
  • Right to Delete. You may submit a verifiable request to close Your account and we will delete Personal Information about You that we have collected.
  • Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If You make a request, we have one month to respond to You.

If You would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

Contact Us: If You have any questions about these Terms, please contact us.